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FAQs2022-04-14T09:43:55+08:00
My indoor signal coverage is very small, what should I do?2022-03-11T18:50:01+08:00

1. Identify a location outside that receives a stronger signal and move the outside antenna
to that location (higher is usually better).
2. Increase the distance between the booster and outside antenna – vertical separation
is better than horizontal.
If using an omni-directional outside antenna, upgrade to a directional yagi or LPDA
antenna that can be aimed toward your closest tower.

Why the indoor signal coverage has not improved?2022-03-11T18:42:59+08:00

1.Verify that the frequency band of your cell phone is the same as that of the booster.

2. Verify that there are usable signals where the outside antenna is placed,the best isthat you have the ability to place and hold a call.

3.Verify that cable connections are tightly fitted to the booster and antenna.4. Try further separating the booster and antennas.

Note: Bars are not always a reliable measure of signal, please have your phone in field test mode to determine the signal strength.

How long should be the distance between the internal and external antennas?2022-03-11T18:39:14+08:00

The distance between the outside antenna and the booster unit should be between 10-15 meters.

The status of my booster is fine, but still l cannot receive amplification. Why?2022-03-11T18:38:22+08:00

In case the readings are correct on the booster, but you still cannot receive a proper amplification, please, provide us with the following information:

  • The service you wanted to improve
  • The network provider name
  • The signal strength (please, refer to ‘how to check the signal strength’ questions)

Depending on the case, we may ask for additional information to solve the issue in a better way.

What to do if l received a faulty item?2022-03-11T18:36:47+08:00

We will sort out any issue with faulty items right away. As soon as you discover a fault, please, contact our Customer Care team with:

  • The order number
  • The faulty item’s name
  • The picture of the faulty item
l am missing an item from my order what should l do?2022-03-11T18:36:37+08:00

If an item is missing, please contact our Customer Care team with the order number and the missing item’s name. We will resolve the issue for you as quickly as we can. Please, note, that we will request for the package picture to solve the issue.

Can l edit my order after placing it?2022-03-11T18:36:26+08:00

Please contact us before the product ship

Can l cancel my order?2022-03-11T18:36:17+08:00

It is possible for you to cancel your order after the payment has been confirmed. In order to do so, please contact the company or cancel your order in the following 24 hours after your payment has been confirmed. You can click here for in order to cancel your order.

What address can l use to return my items to you?2022-03-11T18:32:37+08:00

Please, get in touch with us for the return address. We are not liable to refund in case of returning an item to the wrong address.

How do l return something to you?2022-03-11T18:36:03+08:00

If you’re looking to return a faulty or incorrect item, please get in touch so we can get this sorted for you.

Do we have to pay for the return? How much?2022-03-11T18:35:48+08:00

In case the product isn’t as described, i.e. it arrives damaged, or there are missing parts, we refund you the total purchase price plus the return fees. Otherwise, we do not refund the return costs.

How long does it take for me to get a refund?2022-03-11T18:35:37+08:00

For the vast majority of returns, it takes about 5-10 Business Days for us to get your package at the fulfillment center, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take additional 2-10 Business Days to post the funds to your account

Can l return an item for a replacement instead of a refund?2022-03-11T18:35:26+08:00

You can return the product for a replacement within 30 days from the receiving date. As soon as we receive the product in its original packaging, we will ship the new one and refund the price difference.

What is Your Returns Policy for Orders?2022-03-11T18:35:15+08:00

You can return any item for a refund/replacement within 30 days of receiving your original order. To return, you need to contact us at [email protected]
to get detailed return instructions before sending any products back.

Will it work for all the operators?2022-03-11T18:35:03+08:00

We provide single, dual and tri band boosters. The number of operators depends on the frequency/is at which the booster works.

For example, a 2100Mhz (single band) booster will improve 3G signal for all those operators that provide a 3G signal at this frequency.

Is it possible to split the signal inside using a splitter?2022-03-11T18:34:52+08:00

The internal antenna will provide you with 10 feet coverage (from antenna). Surely, you may split the signal, but as you split, the signal will get weak, as you are not providing with better signal, but you are splitting the existing one.

How to choose the right booster for home/office or any other indoor space?2022-03-11T18:34:41+08:00

First of all, you need to determine the strength of the mobile signal outside the building. The best way to check it is in decibels, as bars are not as accurate as dbs. On most Android phones you simply need to navigate to Settings-About Phone. Your signal strength in decibels (dB) will be displayed under ‘Status’ – ‘SIM Status’.

Next, estimate the area in square meters that you want to cover.

Note: Update for iOS 11 does not allow for iPhones to be placed in the Field Test mode.

Can the signal booster improve signal outside?2022-03-11T18:34:31+08:00

Our boosters are designed to improve signals inside a building, vehicle or boat.

How does the signal booster work?2022-03-11T18:34:20+08:00

The outside antenna reaches out to access the signal from the cell tower and delivers it to the booster, which in its turn amplifies the signal and spreads it over the area through an indoor antenna.

Are mobile boosters safe?2022-03-11T18:34:08+08:00

CE and FCC ID approvals guarantee that the product does not contain any hazardous substances.

Will the booster improve my signal if l have no signal?2022-03-11T18:33:53+08:00

You would need to have at least one stable bar outside for the booster to improve your signal.

What is a Mobile Signal Booster?2022-03-11T18:33:39+08:00

Mobile Signal Booster is a CE, FCC certified equipment that improves 2G, 3G, and 4G LTE signals.

What a good signal strength should be? At the moment, ours is higher than -60 dB. Do l need to try to get that down?2022-03-11T18:33:18+08:00

• -50 to -79 dBm, then it’s generally considered great signal (4 to 5 bars).
• -80 to -89 dBm, then it’s generally considered good signal (3 to 4 bars).
• -90 to -99 dBm, then it’s generally considered average signal (2 to 3 bars).
• -100 to -109 dBm, then it’s generally considered poor signal (1 to 2 bars).
• -110 to -120 dBm, then it’s generally considered very poor signal (0 to 1 bar). In case of 1-3 bars, you need to purchase a Power Line product.

In case of 4-5 bars – Standard unit will work.

When does the 30-day guarantee begin? From the date of order, or date received?2022-03-11T18:32:59+08:00

It will start from the day you placed the order.

14. Do you repair signals boosters?2022-03-03T16:07:31+08:00

Under warranty, we repair or replace our products. Please, check our Warranty Policy.

13. Do you have Afterpay?2022-03-03T16:05:03+08:00

We accept payments via PayPal, credit card and direct bank transfer.

12. How can l find out what frequency l have on my phone?2022-03-03T16:04:07+08:00

You can contact your mobile operator and check with them the frequency of your area.

11. Am l supposed to set my phone reception to a different setting, if l still see 1 or 2 bars?2022-03-03T16:12:50+08:00

Your phone should be set up on the signal service that you want to boost. For example, if you purchase a 4G booster, you should enable 4G on your phone, if you receive 4G signal in your area and if your phone supports it, otherwise, the booster will not improve the signal.

10. l want to make sure I have excellent coverage in my room to make regular phone calls back home and fast internetto stream movies.ls this something you offer?2022-03-03T16:20:55+08:00

We offer mobile signal boosters that can definitely help you, if you receive at least 1 stable signal bar outside. You’ll also have fast internet if you get 3g or 4g on your phone in your area. In case you have a poor signal, you will need to get a Power Line product, as the Standard products improve signal when there are 4-5 bars outside.

9. Can the 4G booster cover 3G and 2G signal as well?2022-03-03T16:12:42+08:00

4G boosters operate at 4G frequencies. In case 2G and/or 3G are being provided at the same frequency/ies as the 4G signal, the booster will improve all the signals. Mainly, 2G and 3G are provided at different frequency/ies.

8. Do you ship to my country?2022-03-03T16:20:56+08:00

We can ship our mobile phone signal boosters to you free of delivery charges on all products. There is no reason to worry about where you are located.

7. How can we do if we order the wrong frequency booster?2022-03-03T16:12:36+08:00

You can contact the customer service to get the solution.

6. My outside signal only has 1 bar, the booster can bring me signal?2022-03-03T16:20:56+08:00

Yes, it can. According to this situation, you need a higher dB gain booster (80dB gain)+ a higher dbi outdoor LPDA antenna+ a higher dbi indoor wall panel antenna. You can contact our customer service to get related information.

5. What does a mobile phone signal booster include? How does it work? Can l use the signal booster when the outdoorsignal has 0 bar?2022-03-03T16:12:58+08:00

1) A signal booster kit mainly includes a signal amplifier, an outdoor antenna(with a 10 meters coaxial cable ), and an internal antenna(with a 5 meters coaxial cable) etc.

2) The outdoor antenna receives the signal from the base station to transmit to the repeater, the signal is boosted around the place via the indoor antenna to improve the call; It is suitable for transmitting the voice and data of the mobile phone, tablet PC, or the Internet.

3) Signal booster can only boost the mobile phone network signal, but does not help to generate any signal. For example, if your outside signal has 0 bar, it can not work or bring you any signal.

4. Do you have a shop from where l can come and take my product?2022-03-03T16:13:06+08:00

We sell boosters online only.

3. ls it legal to use?2022-03-03T16:13:14+08:00

Our signal boosters are CE, FCC & FCC ID certified.

2. How should I choose the right booster for me?2022-03-03T16:13:21+08:00

To choose the right option, you would need to determine the network you would like to improve – 2G, 3G, 4G or all, the network provider and the area size (square feet or meters)
Before ordering, you need to know your network operator frequency. Every network operator has its own technology and frequency. The signal booster can only work well when it is suitable for your network frequency, otherwise, it would not boost any signal.

1. Things To Check your cell phone frequency before purchase2022-03-03T16:20:56+08:00

Things Pre-purchase Check:

  1. The booster can only amplify the signal, it can’t create a signal. If there is no outside signal, the booster will not work for you. Please make sure you can make call successfully outside your house.
  2. The booster can work only if your cell phone works on the same frequency band as the booster. Please check which band your cell phone uses firstly using the methods below:
  • For iPhone:
  1. Dial *3001#12345#*, then the press Call button
  2. Click ‘Serving Cell Info’
  3. Check ‘Freq Band Indicator’;
  • For Android phone:

Download and install the app: LTE Discovery, tap ‘SIGNALS’ and check band number.

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