30 Day Money-Back Guarantee
Unused products may be returned for a full refund for any reason within 30 days of the date the item was delivered. Once the returned item arrives back in our warehouse for inspection, the refund process will begin.
We provide a standard warranty period for each items from the date of purchase, some cases may have an extended warranty, please contact our service for more detail.
This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.
|Item||Standard Warranty Period (Months)|
Note: This policy only applies to customers who purchase brand new products through our official store on Amazon/eBay/Phonetonetech.com. Refurbished products purchased at a lower discount are not eligible for this policy.
All items included the standard warranty service promised by the manufacturer. In order to provide customers with a quick and efficient service experience, we invite all customers to activate the warranty via the the page Active Warranty.
Warranty Claims for Quality-Related Issues
All quality-related defects on items sold directly by Phonetone or Phonetone’s authorized resellers are covered by an extensive warranty, starting from the date of purchase (see top of page for your product’s warranty timeline).
Phonetone’s limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.
For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, Phonetone will offer a partial refund according to the usage time of the device.
Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.
Valid proof of purchase:
Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.
Shipping costs must be covered by buyer in the following situations:
Not Covered Under Warranty:
Phonetone is not liable for:
When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Phonetone does not provide refunds for items damaged in transit for non-quality related warranty claims.